Exchanges & Returns

Exchanges

We hope that your MADE YOUR DAY purchase is perfect, but if not we can help swap it for something that is.

We are happy to exchange any unused/unworn items, clean, complete with tags and packaging if returned within 14 days of receipt.

Please email us at hello@madeyourday.co.uk to confirm stock availability for your planned exchange.

Customers are liable for the exchange postal costs. Product is the customers responsibility until it reaches us so we suggest you use a tracked postal service.

Exchanges will be processed within 2 working days from receipt of returned product.

Please note bespoke monogram embroidered product cannot be exchanged unless faulty.

Returns

We hope that you will love your MADE YOUR DAY purchase, but if something isn’t quite right we can help.

We are able to refund any unused/unworn items, clean, complete with tags and packaging if returned within 14 days of receipt.

Please email us at hello@madeyourday.co.uk to advise of your intended return.

Customers are liable for the return postal costs. Product is the customers responsibility until it reaches us so we suggest you use a tracked postal service.

Refunds will be processed to the same payment card (excluding postage) within 5 working days from receipt of returned product.

Please note bespoke monogram embroidered product cannot be refunded unless faulty.