Exchanges & Returns

We are happy to exchange purchases within 14 days of receipt. Items must be in original, unworn condition, with tags and in original packaging.

Please email hello@madeyourday.co.uk
to confirm stock availability for your planned exchange, quoting your order number.

Customers are liable for exchange postal costs and are responsible for the product until it reaches us, so we suggest a tracked postal service.

Exchanges will be processed within 2 working days from receipt of returned product.

Please note: bespoke monogram embroidered product cannot be exchanged unless faulty.

Returns

We are happy to refund purchases within 14 days of receipt. Items must be in original, unworn condition, with tags and in original packaging.

Please email hello@madeyourday.co.uk
to advise of your intended return, quoting your order number.

Customers are liable for return postal costs and are responsible for the product until it reaches us, so we suggest a tracked postal service.

Refunds will be processed to the same payment card (excluding postage) within 5 working days from receipt of returned product.

Please note: bespoke monogram embroidered product cannot be refunded unless faulty.

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